A response to being confronted about harm. The harm is denied, the person raising it is attacked, and the person who was questioned presents themselves as the victim.
Deny. The concern or the harm is rejected. "That is not what happened."
Attack. The focus moves to the person raising the concern. They are described as difficult, unreasonable, emotional or hostile.
Reverse Victim and Offender. The person or institution that was questioned presents itself as the one being harmed. The person who asked becomes responsible for the "breakdown in trust."
Example: A parent asks why an adjustment was refused. The school then talks about the parent's tone, the parent's "vision" or the parent's relationship with staff. The original question goes unanswered, and the family now has to defend itself.
Note: Disagreement, criticism or a defensive response does not establish DARVO on its own. The sequence and the evidence matter: what was said, what was documented, which explanations changed, and whether the original concern ever received a real answer.